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    30 Years of Digital Wave

    Join Digital Wave’s 30th-anniversary celebration: a journey of innovation and enduring client solutions in the digital era.

    Celebrate with us

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    Tailoring Courses to be More Inclusive and Relatable

    A learner-centric course is a paradigm shift where we think of our learners as active participants versus passive ones.

    Create appealing courses

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    Non-Violent UX

    Using Non-Violent Communication to resolve user experience conflicts and create non-violent UX to enrich everyone’s lives.

    More about non-violent UX

Recent Posts

Learning to Fly

Like landing a plane, launching a site means coordinating between multiple players, and everyone needs to do their specialized jobs.

User Research: Learning from Our Web Users

User research and participation are critical to helping medical boards support doctors through the process of obtaining and managing their certifications....

Any Way You Want It

The success or failure of your CMS is going to depend much more on how that CMS is implemented than in the capabilities of the CMS itself.

Baby, You Can Drive My Car

Investing in the long-term success of your CMS

UX Research Starter Kit

5 questions that will shape your UX research efforts

If They Don’t Understand You, Talk Louder

The labels we use on our websites can have a huge impact on user acceptance. When we use terms that are not familiar to our users, we can make them feel like outsiders, and make our web content look more difficult than it really is.

Putting User Priorities First – Should You Do It Now, or Wait Until Someone Gets Burned?

Website writers, much like coffee cup writers, can let their own agenda get in the way of user priorities.

How Much Change Can Your Users Tolerate?

Get user feedback early and often to ease the pain of changing requirements on the web

Ten New Year’s Resolutions for Web Writers

I’ve identified some common bad habits among web writers. Break them and more user-focused content could be yours.

I Thought It Was a Masterpiece Until My Boss Found a Way to Improve It

Survey results show that diplomates usually don’t seek topical, newsy content on their board website; rather, they come with the intention to accomplish a certain task.

The ROI of Time: Whose Is More Valuable, Yours or Your User’s?

How do we transform reams of complicated requirements from legacy print formats into strong and nimble web content?

We’re All Monkeys Sometimes: the UX of the Apology

UX giant thinks user-first even in the aftermath of a mistake to quickly restore trust and get back to business

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