User research and participation are critical to helping medical boards support doctors through the process of obtaining and managing their certifications. Digital Wave’s Lamar Goodenough gets you started with “Five Questions to Shape the UX Research Process.” Sandra Hodgson of the America American Board of Obstetrics & Gynecology details how such user discovery played a key role in ABOG’s major redevelopment effort.
User Research: Learning from Our Web Users
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About Lamar Goodenough
Lamar plays a leading role in multiple web projects for healthcare organizations, especially medical certification boards. Her focus is the user’s experience and how it can be improved while meeting client objectives. She specializes in end user research and converting findings into actionable online improvements.
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