Tackling Content Hoarding: How to Get Buy-In to Clean Up Your Digital Foundation
Stop treating symptoms. Learn how to sell the value of a digital foundation to leadership and fix your Higher Ed content debt for good.
User-First Higher Ed Site
Explore the recommendations of our UX research for Loyola University Chicago and see how they may help improve the experience of your users, too.
I Was Skeptical of FAQs for 25 Years. AI Changed My Attitude.
Why explicit questions and answers now matter more than ever.
Recent Posts
What My Four-Year-Old Taught Me About Client Communication
Some of the best lessons I’ve learned about client communication have come from parenting my four-year-old daughter. She is particular, expressive,...
The Complicated Compromises of Success
I’ve been told that my happiness is complicated. I frequently want two mutually exclusive things. Case in point: I want a...
Paying Off Your Content Debt: How Randolph-Macon College Reclaimed Its Website
The college website has been the focal point of admissions for more than 20 years. In that time, sites have grown,...
Tackling Content Hoarding: How to Get Buy-In to Clean Up Your Digital Foundation
Graham Lewis of Hannon Hill recently highlighted a critical truth about higher education websites: “A full redesign every 3–5 years won’t...
Higher Ed Mergers Might Be Our Future
Higher education is under unprecedented pressure. With the enrollment cliff here, institutions are forced to adapt to reduce costs while maintaining...
User-First Higher Ed Site
We recently wrapped an intensive discovery and research project with Loyola University Chicago, led by our very own User Research Director,...
Why Higher Ed Websites Look Alike and How They Can Stand Out
Stories all share the same fundamental elements. They follow a narrative structure that makes it easier for readers to consume. In...
I Was Skeptical of FAQs for 25 Years. AI Changed My Attitude.
When I started working professionally on a web development team, there were several trends that showed up on far too many...
Surviving a Long-Term Project
It’s a Marathon, Not a Sprint The beginning of a project is exciting. You and your client have the chance to...
If You Want AI to Understand Your Website, You Need Schema
I was late to the Generative Engine Optimization (GEO) conversation. Embarrassingly late. Like a lot of people, I watched the AI...
Start the New Year With a Cleaner, Clearer Website
If you’ve been thinking, “I really need to get my content organized this year…,” you’re probably right. And with AI crawling...
Celebrating a Legacy that Shaped Digital Wave’s Culture
Digital Wave is honoring Tony Rose, co-founder and UX consultant at the company since its founding in 1993, as he retires...
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