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In: Commentary

Ten New Year’s Resolutions for Web Writers

I’ve identified some common bad habits among web writers. Break them and more user-focused content could be yours.

I Thought It Was a Masterpiece Until My Boss Found a Way to Improve It

Survey results show that diplomates usually don’t seek topical, newsy content on their board website; rather, they come with the intention to accomplish a certain task.

The ROI of Time: Whose Is More Valuable, Yours or Your User’s?

How do we transform reams of complicated requirements from legacy print formats into strong and nimble web content?

We’re All Monkeys Sometimes: the UX of the Apology

UX giant thinks user-first even in the aftermath of a mistake to quickly restore trust and get back to business

The #1 Way to Do Something: Do It!

Straight talk from a physician about getting right to the point when it comes to web page content.

Farmer’s Market UX: Sampling the Wisdom of Jam-Makers

Reducing the number of options can create a more positive online user experience.

I Know I Belong Here at the Grown-Ups’ Table, but the Oreos are Over There

Tony's take on user menus

Death, Taxes, and MOC

What Ben Franklin didn’t know about providing concise and actionable web content

If You Love Your Users, Set Them Free

Survey results show that diplomates come to their board website with the intention to accomplish a certain task.