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In: Commentary

Airplane on the ground with sky in the background

Magic in the Midwest: Appreciating Airline Apps that Work

When your app works well, accurately, and in a timely manner, it might as well be magic.

The Gift of User Assurance

Giving users assurance that they actually completed a task keeps them happy and saves them the time and stress of verifying their success.

Non-Violent UX

Using Non-Violent Communication to resolve user experience conflicts and create non-violent UX to enrich everyone’s lives.

“Put Me In, Coach!”

A successful web presence takes teamwork.

Learning to Fly

Like landing a plane, launching a site means coordinating between multiple players, and everyone needs to do their specialized jobs.

Any Way You Want It

The success or failure of your CMS is going to depend much more on how that CMS is implemented than in the capabilities of the CMS itself.

Baby, You Can Drive My Car

Investing in the long-term success of your CMS

UX Research Starter Kit

5 questions that will shape your UX research efforts

If They Don’t Understand You, Talk Louder

The labels we use on our websites can have a huge impact on user acceptance. When we use terms that are not familiar to our users, we can make them feel like outsiders, and make our web content look more difficult than it really is.