In: Information Architecture
Paying Off Your Content Debt: How Randolph-Macon College Reclaimed Its Website
The college website has been the focal point of admissions for more than 20 years. In that time, sites have grown,...
User-First Higher Ed Site
We recently wrapped an intensive discovery and research project with Loyola University Chicago, led by our very own User Research Director,...
Reflections from IA Conference 2025
Earlier this month, I had the opportunity to attend IA Conference 2025 in Philadelphia, where information architects, designers, and strategists gathered...
If They Don’t Understand You, Talk Louder
The labels we use on our websites can have a huge impact on user acceptance. When we use terms that are not familiar to our users, we can make them feel like outsiders, and make our web content look more difficult than it really is.
I Know I Belong Here at the Grown-Ups’ Table, but the Oreos are Over There
Tony's take on user menus